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 Racecourse Road Medical Group
     3 Racecourse Road, Ayr, KA7 2DF
    Tel: 01292 886622   |   Fax:  01292 269774
    Prescription Line:  01292 614309   |   Out of Hours/NHS24:  111  
 
 
                                                                       


CORONAVIRUS (COVID-19) FOR INFORMATION PLEASE REFER TO THE LEFT HAND SIDE MENU. WE ARE OPEN ON THE MAY PUBLIC HOLIDAYS 8TH AND 25TH

Request a Telephone Consultation

 

 

Do you need to see the Doctor or Nurse or just talk to them?

 

If you think that your problem can be dealt with by phone without face-to-face contact, please telephone the receptionist and ask for a telephone appointment with your doctor. The telephone appointments are generally available mid-morning so it would be best to phone as early as you can to request this type of appointment.

Please ensure you give the correct telephone number and that it will be free at that time.  If the doctor/nurse cannot get through they may not be able to phone you back later.

 

Please call 01292 886622 and ask to speak to your doctor. At other times the doctor's secretaries are available on the telephone number given below between 8.30am and 4.30pm to take non-urgent messages for the doctors.

 

For Drs Chape, Adams & Dobbie contact Mrs Alison Watson on 01292 614302

 

For Drs Pieper, Paton & Good contact Mrs Helen McRobbie on 01292 614302

 

For Drs Matthewson & Kennedy contact Mrs Shona McCann on 01292 614301

 

When you call the secretary will ask you for:

  • your full name, address and date of birth
  • contact telephone number on which to call you back
  • brief details of illness or reason for your call
  • Times when it will be convenient to call you back

The secretary will then arrange for your Doctor to call you back at a mutually convenient time.

  

Doctors sometimes also ask their secretaries to arrange telephone consultations with patients to discuss test results or other matters in, for example, three weeks' time.  If you do receive a telephone call from the secretary asking to arrange a telephone appointment with the doctor in advance please do not be alarmed.   This is only to arrange a mutually convenient time.

 

In addition, the on-call doctor is available throughout the day for advice and assistance on the telephone.

 

 

The Practice Nurses are available to give advice over the telephone between 12 noon and 12.30pm each day. Please call 01292 886622 and ask to speak to a nurse.

 

If the doctor or nurse feels you need to be seen then they will arrange a surgery appointment or home visit with you.

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