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 Racecourse Road Medical Group
     3 Racecourse Road, Ayr, KA7 2DF
    Tel: 01292 886622   |   Fax:  01292 269774
    Prescription Line:  01292 614309   |   Out of Hours/NHS24:  111  

It is not a case of the receptionists being nosey!


With the introduction of our new triage system for same day appointments, home visits and urgent telephone calls it has been agreed that the receptionists will ask you for your name, date of birth, telephone number and some brief information about why you are calling.   This will allow the receptionist to give our Advanced Nurse Practitioners as much information as possible before they call you back.


Reception staff, like all members of the team, are bound by confidentiality rules


  • Any information given by you is treated as strictly confidential
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly
  • You can ask to speak to a receptionist in private away from reception
  • However if you feel any issue is very private and do not wish to say what this is then this will be respected.

Thank you for your support

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